Welcome to our Help Centre

 

Have a Query?

We're able to answer most questions via our Customer Service Frequently Asked Questions which are designed to guide you through every stage of your online booking process.

All the help and support you'll need to buy your theatre tickets

Our Customer Services team is here to help 9am - 10pm Monday to Saturday, 10am - 8pm Sundays GMT. Calls cost 7p per minute, plus your phone company’s access charge. For after sales customer care please refer to your booking confirmation for contact details.

UK Customers

0844 871 7615

Overseas Customers

+44 20 7206 1182

Access Booking Information

To find out about the services available for patrons with mobility limitations, who are hard of hearing, partially sighted, or who have additional needs, please call our dedicated Access Booking line.

Access Telephone Booking Line

0844 871 7677

Access Typetalk Booking Line

18001 0871 287 5477

Contact Customer Service

If you’d like to get in contact with us about a customer service issue or complant, please contact us using our Online Form.

If you would prefer to write to us, this is the address you’ll need:

Customer Services
Victoria Hall
Bagnall Street
Stoke-on-Trent
Staffordshire
ST1 3AD