Customer Service Form


We aim to respond to enquiries within five working days, if your query is urgent and needs immediate attention, please call our Customer Service team on 0844 871 7615.* 


Please note, we are unable to respond to emails relating to the following enquiries:

  • Postage or collection of tickets,
  • Exchanges/Booking amendments
  • Failed online payments
  • Updating your details

If your enquiry relates to any of the above, please call us on 0844 871 7615.*


For show information, venue information, prices and running times, please visit the relevant venue page on our website by clicking here.


If your enquiry is with regards to child policy/age limits or charity requests, please contact the stage door of the relevant venue by clicking here.  Again, we will be unable to respond to emails of this nature.

If you are trying to contact us from abroad, please call +44 207 091 8857.

Most commonly asked questions can be answered in our FAQs, which can be found here.

To read our Terms and Conditions of Sale, please click here.

*calls to 0844 numbers cost 7p per minute plus your phone company's access charge.



Select a subject for your customer service issue or complaint:
Please enter a booking reference number, if applicable.
Please enter your name and email address so we can respond to your feedback:
Please select the venue your complaint/issue is regarding (if applicable):
Please leave your comments and we will get back to you as soon as possible.