Access

Here at ATG, we want all of our customers to have the best possible experience.

We offer a free Access Membership Scheme and tickets can be purchased at your local box office, online or over the phone on 0800 912 6971.

ATG Tickets Access Symbols

We offer the following access services

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Audio Described
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Captioned
Relaxed Performance Icon
Relaxed 
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Signed
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Subtitled
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Subtitled
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Touch Tour

At every theatre we do our best to provide the following services:

  • Wheelchair and Mobility Assistance
  • Guide Dogs
  • Assistance Dogs
  • Hearing Enhancement Aids
  • A Chill Out Area
  • At Seat Service
  • Theatre staff on hand to help
  • Orientation visit
Find out more

Theatre staff on hand to help

Theatre staff will endeavour to help you in any way they can. Please ask for anything you need and they will do their very best to assist you.

Additional ways we will be able to help you:

  • With friendly and helpful advice and service.
  • Booking taxis or assisting you into a taxi.
  • Providing one to one sighted guiding.
  • Showing you to your seats or facilities.
  • Storing equipment and make sure it is available when you need it.
  • Regular checks that you are comfortable.

If you need any further information on our access services please click here. 
You can also find venue-specific access information on our venue pages.

Theatre staff on hand to help

ATG Access Membership Scheme

We are delighted to introduce you to the ATG Access Membership Scheme. It is designed to make it easier for our customers to book accessible seats, and to make it much clearer for our staff to ensure they deliver a consistent service. Really importantly, it’s free to join!

The new scheme will enable you to:
• Book tickets online, including wheelchair positions and the best-accessible seats.
• Receive a discount on your seat, at a standardised price across all ATG venues.
• Receive information on forthcoming Access Performances.
• Receive pre-visit emails with lots of information that will enable a smoother theatre experience for you.
• Make the most of an ATG Theatre Card Membership with priority booking online for accessible seating.
 
The new scheme will enable our staff to:
• Deliver red carpet customer service for you, both when buying your ticket and when you visit our venue.
• Deliver a scheme carefully designed in partnership with ATG Customer Focus Groups, an Access Consultant and Disability Organisations
• Make sure our Front of House teams have the right information, ensuring they can deliver excellent service to you.
• Process orders faster, with you only needing to provide details of your requirements once.
 

How To Join

Join the ATG Access Membership Scheme by downloading the standard ATG Access Membership form here or download the Groups Access Membership Registration form here.
 
Alternatively, visit one of our Box Offices to register or call our customer contact centre on 020 7206 1183.
 
When joining you will be asked a few questions to let us know about any access requirements, this makes it easier for us to provide you with a better service.

For terms and conditions please click here