Additional Needs

Relaxed Performances

What is a Relaxed Performance?
Relaxed performances are primarily designed for patrons who may be concerned about attending a regular performance and may find visiting a theatre daunting. They are informal performances that are designed to benefit patrons with additional needs, especially those on the autistic spectrum, those who may make involuntary noises, or anyone who would benefit from a more relaxed environment.

Depending on the show, slight alterations are made to the performance though the overall content will not change. House lights are normally left on low and strobe lighting may be removed. Loud noises or explosions are either taken out entirely or reduced. The audience are free to go in and out as needed and late-comers rules will be relaxed. Making noise during the performance will not be discouraged.

There are additional staff members on hand to assist as required, and chill out areas are provided for anyone who may become overwhelmed by the performance. In addition, visual stories will be sent to all bookers in advance, with detailed information and photos of both the theatre and the show.

Finding out when Relaxed Performances are
Only some venues and shows offer Relaxed performances. Any Relaxed performances will have this Relaxed logo next to it in brochures and online. Click here for a full list of Relaxed Performances currently scheduled. The only exception is Autism-friendly performances at The Lion King - to find out about and book these, please email the Lyceum or call us. Our dedicated Access team will also be aware of when all Relaxed performances are and will be able to assist with requests, so you can always call our dedicated Access booking line 0800 912 6971 or typetalk number 18001 0871 297 5477.
Touch Tours

What is a Touch Tour?
Touch Tours give patrons who are visually impaired the opportunity to go up on stage and touch parts of the set and any major pieces of scenery, props and costumes that are used. This is to help audience members to immerse themselves in the imaginary world presented on stage.

Finding out when Touch Tours are
Not all shows have Touch Tours. To find out when Touch Tours are and to book a place, email your venue's Access Champions.

Booking a place on a Touch Tour
Please book a place on a Touch Tour by contacting your theatre's Access Champion.
Orientation Visits
What is an Orientation Visit?
Orientation Visits are beneficial to anybody who would feel more confident about their visit to the theatre if they had the opportunity to familiarise themselves with the venue beforehand. They enable patrons to have a tour of the venue prior to their visit, ask any questions, and learn a bit more about what they can expect from the theatre environment. They will cover a typical patron’s ‘journey’ from booking and collecting tickets to visiting the auditorium, the bars, chill out areas and accessible toilets. 

Anyone attending an upcoming performance and who feels they’d benefit from an Orientation Visit can attend or request one – simply contact your theatre’s Access Champion. They can be arranged for individuals or groups depending on your needs. Orientation Visits are especially beneficial for patrons who use a wheelchair, for groups with additional needs, for patrons on the autistic spectrum, or for those who are going to attend a relaxed or assisted performance.

When Orientation Visits are held
Orientation Visits are usually organised on an ad hoc basis. The majority of Orientation Visits will be arranged between 10am and 6pm on weekdays. It may be possible to arrange Visits at alternative times but if it's prior to a performance it would mean that other audience members would be in the theatre at that time.

Booking an Orientation Visit
Please request an Orientation Visit well in advance of the performance by contacting your theatre’s Access Champion. It is essential that you contact the theatre in advance in order to ensure that staff members are available to assist you and that access can be gained into the auditorium. We cannot guarantee an Orientation Visit without pre-booking.
Chill out area
What is a chill out area?
Wherever possible we provide a chill out or quiet space in our theatres. This may be particularly beneficial for patrons with additional needs. If patrons would like to leave the auditorium during the performance they can always use the bars or foyer spaces to watch the show on monitors, if these are available. Dedicated chill out areas will be provided for every Relaxed performance.

Using a chill out area
Even if we don’t have a dedicated Chill out area for regular performances, if you think you might need a Chill out area, please contact the theatre’s Access Champion in advance to discuss your specific requirements and we will do our best to arrange something suitable for you.